Customer Support Analyst

Bristol, England, United Kingdom · Support

Description

At Sparkol, we create easy to use video software which our customers love. We are looking for a talented Customer Support Analyst to work with our support team to generate useful and engaging help content for our VideoScribe customers, including tutorial videos, help articles and project templates. As a member of the support team, you will also be helping with incoming customer inquiries.

This is an exciting role that requires a unique skill set. As a voice of Sparkol, you will act both as an advocate for our products and a champion for our users, by communicating with them via email, phone, and other channels.


ABOUT SPARKOL

At Sparkol, our mission is to give everyone the tools to create captivating content quickly and easily, no matter their technical ability, design skills or budget. Our main software, VideoScribe, is used in over 160+ countries. It enables thousands of businesses, marketers, illustrators, bloggers, salespeople, video professionals and teachers to tell better stories with whiteboard style animations and videos.

Our diverse, and supportive culture means our team are curious, inventive and work to become a little better every single day. We pride ourselves on our 45% female, 55% male team makeup. This is a fantastic opportunity to join a fun and vibrant company in the heart of Bristol, UK, that while small has a global reach. Get in touch, if this sounds like a good fit for you.


RESPONSIBILITIES

Requirements


NICE TO HAVES

Benefits

We believe in a work-life balance. We know broken boilers and sick families are all part of life which sometimes coincide with work. If you work hard when you’re here you get respect and flexibility in return but we get a lot more on offer:

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