Customer Support Analyst

Bristol, England, United Kingdom · Support

Description

At Sparkol, we create easy to use products which our customers love. Every so often they need product or account support. As a Customer Support Analyst, your job is to ensure that our customers have the best experience possible, no matter how they choose to contact us. This is a demanding role that requires a unique skill set. As the voice of Sparkol, you will act both as an advocate for our products and a champion for our users, by communicating with them across multiple channels.

What you need to bring is a fun and friendly personality who enjoys helping someone in need. It’s of advantage if you know how to use a phone and send an email, but we can provide training if required.

Sparkol has a can do, diverse, and supportive culture—we look for people who are curious, inventive and work to be a little better every single day. We are hardworking, ethical, friendly and, above all, collaborative. This is a fantastic opportunity to join a fun and vibrant company, that while small has a global reach. If this sounds like a good fit for you, why not say hello?


ABOUT SPARKOL

At Sparkol, our mission is to give everyone the tools to create captivating content quickly and easily, no matter their technical ability, design skills or budget. Our main software, VideoScribe, is used in over 160 countries. It enables thousands of businesses, marketers, illustrators, bloggers, sales people, video professionals and teachers to tell better stories with whiteboard style animations and videos.

Our diverse, and supportive culture means our team are curious, inventive and work to become a little better every single day. We pride ourselves on our 45% female, 55% male team makeup. This is a fantastic opportunity to join a fun and vibrant company in the heart of Bristol, UK, that while small has a global reach. Get in touch, if this sounds like a good fit for you.

RESPONSIBILITIES

Requirements

Benefits

We believe in a work life balance. We know broken boilers and sick families are all part of life which sometimes coincide with work. If you work hard when you’re here you get respect and flexibility in return but we get a lot more on offer:

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